Privacy Policy

Icon Cancer Foundation Privacy Policy

This Privacy Policy outlines the information that Icon Cancer Foundation Limited (ABN 77 050 408 878) (we, us, or our) collects through www.iconcancerfoundation.org.au, our charitable activities and in accordance with this policy, and how we use that information, so you can decide whether and how you wish to provide information to us.

In adopting this Privacy Policy, our intent is to balance our legitimate commercial and fundraising interests in collecting and using information obtained through the Foundation with your reasonable expectations of privacy. Your use of this site tells us you have read and accepted the practices outlined in this Privacy Policy.

What information Icon Cancer Foundation collects

Personally Identifiable Information: Personal data is collected when users voluntarily provide information to www.iconcancerfoundation.org.au, for example in registering for e-mail communications, leaving feedback, providing messages of support or making donations to the Foundation or other services. During these activities, we may request information such as your name, email address, residential address, phone number, subscriber status, and credit card number (if donating). We may also ask you for other information at other times.

In addition to the above, personal information collected by the Foundation may include:

• Date of birth
• Gender
• Occupation
• Income
• Donation and payment details
• Where relevant, your employer details (for example, if you support through a workplace giving program)
• A history of your transactions, correspondences and interactions with the Foundation
• If relevant, details about your personal interests that you have disclosed to us. For example, your interest in running should you register for a running challenge event
• If provided to us, sensitive information relevant to the donor’s connection to the Foundation, such as health-related information

We may also collect information about your use of our website through the use of analytics and cookies (see the “Cookies and Analytics” section below for more detail on the use of these tools).

You can choose not to provide certain information, but then you may not be able to take advantage of certain web site features, or we may not be able to process your donation or provide information you request.

Information not covered by this policy: This privacy policy only covers information collected by Icon Cancer Foundation (including through www.iconcancerfoundation.org.au), and does not cover any information collected by any other web site, offline, by affiliates or any other company.

Legal Actions: Icon Cancer Foundation may disclose user information in connection with law enforcement or governmental investigations or inquiries, to enforce compliance with the policies governing www.iconcancerfoundation.org.au and applicable laws, and to protect and enforce the intellectual property and other legal rights of Icon Cancer Foundation.

Change of control of the Foundation: In the event that Icon Cancer Foundation, the bulk of their assets or one or more of their web sites changes control, Icon Cancer Foundation may transfer or otherwise disclose user information in connection with such change.

How we collect information

There are several ways we may collect personal information about you. These include:

• Directly from you when you provide information by phone, in person, via our website, via social media or response forms
• From our own records of your transactions and interactions with the Foundation
• From publicly available sources of information
• From third parties who organise fundraising activities on our behalf and where you have given your personal information to these third parties. We ensure that these parties are also bound by the Australian Privacy Principles
• From a third party known to you who makes a donation and with your consent, nominates you to receive communication regarding that donation
• From a third party known to you, who with your consent may refer you to us as a philanthropic interest or potential supporter

Patient Information

The Foundation collects personal information such as contact details (name and email address) from Icon Cancer Centre patients who have provided their consent through the Patient Experience Survey. If at any time a patient no longer wants to receive information from the Foundation, they can unsubscribe.

The Foundation also collects personal stories from people who have experienced or are experiencing cancer, and use them on the website, social media and promotional materials. This information is only used with direct consent from the individual, and this consent can be withdrawn at any time.

Use and disclosure of information

We may use and disclose your personal information for the purpose for which it was collected, including related secondary purposes, and for other purposes authorised by you or required by law.

Examples of uses and disclosures of your personal information may include:

• for receipting and management of donations
• for the purposes of complying with any applicable laws, responding to a subpoena or compulsory reporting to State or Federal authorities (e.g. law enforcement or public health and safety circumstances)
• to third-party service providers who manage some of the services we offer
• if it is necessary information for the purposes of protecting a child from the risk of physical or psychological harm
• in order to prevent or lessen a serious and imminent threat to life, health or property or a person
• if matters are disclosed relating to serious criminal activity that have, or are likely to occur
• to undertake quality assurance
• for research purposes
• for sharing information with you about our services or campaigns which may interest you (you will always be given the option to opt-out of any marketing communication sent by the Icon Cancer Foundation)

Your choices for the collection, use and sharing of information

It is possible for you to use much of this web site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity, at the time we collect your information, to limit e-mail communications from Icon Cancer Foundation.

You can request at any time that Icon Cancer Foundation not send future e-mails to you either by unsubscribing from the communication or by contacting us – [email protected].

Your rights and controlling your personal information

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Access: You may request access to the personal information that we hold about you. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint.

• Email your complaint to [email protected]
• Call our team on 07 3737 4500
• Fill in our contact form on Contact Us – Icon Cancer Foundation
• Mail your complaint to: Icon Cancer Foundation, PO Box 3787, South Brisbane QLD 4101

We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and any steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or through their website www.oaic.gov.au.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies and analytics

We use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.

Note: Blocking all cookies may affect website functionality and your user experience.

Google Analytics: We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google’s advertising features through your Google account settings, browser add-ons, or your device’s privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google’s privacy pages.

Meta advertising tools: We use Meta’s advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Security

Icon Cancer Foundation takes reasonable measures to protect the security of the information transmitted between browsers and our web server, including using firewalls, SSL encryption technology and other security technologies where deemed appropriate by Icon Cancer Foundation. To protect your privacy, however, please do not use e-mail or www.iconcancerfoundation.org.au  to communicate information you wish to be kept strictly confidential. You acknowledge that any transmission of data may be illegally intercepted and used by third parties. Icon Cancer Foundation will not be responsible for any interception of data transmitted to or from our web server.

We will only disclose your personal information overseas in accordance with the Australian Privacy Principles, where permitted by law and in accordance with any obligations we may have. We may store personal information overseas. Where we disclose your personal information to third parties, those third parties may also store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Changes

Icon Cancer Foundation reserves the right to change this Privacy Policy at any time. Please review this policy from time to time to be familiar with any changes. You can e-mail us and request information if you have any further questions.